Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Management of Personnel Resources
Selecting and managing the best workers for a job.
Reading Comprehension
Reading work-related information.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Persuasion
Talking people into changing their minds or their behavior.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Time Management
Managing your time and the time of other people.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Active Listening
Listening to others, not interrupting, and asking good questions.
Writing
Writing things for co-workers or customers.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Service Orientation
Looking for ways to help people.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Active Learning
Figuring out how to use new ideas or things.
Coordination
Changing what is done based on other people's actions.
Social Perceptiveness
Understanding people's reactions.
Speaking
Talking to others.
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